Case Manager (Chelsea Foyer)

Company: Good Shepherd Services
Location: New York City
Posted on: February 15, 2026

Job Description:

Job Description Job Description Job Title: CASE MANAGER Reports To: Social Work Supervisor, The Chelsea Foyer Location: 202-212 West 24th Street, New York, New York 10011 Hours: 40 Hours/Week; Non-Exempt (Position requires staff to be onsite. Hybrid schedule is based on program needs and at leadership discretion) Salary Range: 50k-55k based on relevant post graduate experience Job Summary: As a member of a multidisciplinary team, the Case Manager is responsible for providing a full array of counseling, case management, advocacy services, and group work services to residents of the Foyer, an innovative 40-bed residential and vocational program for young adults preparing to transition into independent living once gaining job training, employment, and educational and life-skills competencies. Major Duties: Oversee the diverse case management needs of approximately 14 young people experiencing homelessness funded through DOHMH. Provide direct service, including individual counseling to residents a minimum of twice a month on site. Work with residents to develop and implement individualized action plans and goals. Identify appropriate resources to assist young people on their journey to independent living. Ensure residents meet expectations of their contract and support skill-building. Assist residents in developing recreational, social skills, and budget management. Ensure residents comply with all program policies and procedures. Diffuse potential crisis situations and act appropriately to resolve crises. Assist young people in developing permanent connections with caring adults. Provide advocacy and referrals to entitlements, shelter, legal assistance, and medical needs. Escort residents to appointments as needed. Participate in fire drills including climbing five flights of stairs to ensure evacuation. Work through emergencies such as fires, gas leaks, power loss, or citywide emergencies. Work shifts independently on evenings, weekends, and holidays. Work with security staff to ensure appropriate visitors remain during visiting hours. Write progress notes and maintain case records in ETO, MAVEN, or other databases. Conduct intakes for future NY/NY3 residents including interviews and orientation. Provide aftercare services for one year to all NY/NY3 residents moving on from the Foyer. Collaborate with program and external staff involved in resident services. Participate in casework, staff meetings, and trainings. Represent the program in external meetings for resources and networking. Participate in DOHMH site visits and follow-up actions. Effectively use Sanctuary Model tools to support a trauma-sensitive culture. Model the seven Sanctuary Model commitments. Integrate the SELF (Safety, Emotional Management, Loss, Future) framework. Perform other duties as assigned. Required Qualifications: Bachelor’s Degree required. Two years of successful experience providing residential services to at-risk youth. Successful collaboration with community-based agencies and experience with City systems. Ability to communicate clearly and advocate for residents. Flexibility to work evenings and weekends as needed. Understanding of the needs of young adults experiencing homelessness and cultural sensitivity, including LGBTQ youth. Commitment to strength-based, youth development, and trauma-informed perspectives. Excellent crisis intervention, advocacy, and problem-solving skills. Strong written and verbal communication skills. Ability to provide first aid.

Keywords: Good Shepherd Services, Bristol , Case Manager (Chelsea Foyer), Social Services , New York City, Connecticut