BristolRecruiter
the smart solution for Bristol jobs

Representative, Customer Service

Company: Santander Bank
Location: East Providence
Posted on: January 11, 2019

Job Description:

Description:
As a member of Santander--s retail banking division, you--ll help serve Santander--s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander--s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Employer

Candidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws

Responsibilities





  • Keeps informed of changes in bank products, services and procedures

  • Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)

  • Identify Customer needs, educate and sell customers on bank products, services and recommends solutions

  • Responds to and resolves customer inquiries on account status, researching problems and inquiries

  • Assesses customer needs beyond the immediate reason for contact

  • Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards


    Qualification:





    • High school diploma or equivalent

    • Minimum 6 months customer service experience

    • Basic aptitude for math, and proven ability to work with systems, accuracy in typing

    • Ability to adjust to a changing environment

    • Ability to educate customer on a service or product solution

    • Ability to empathize with a customer and take ownership of an issue

    • Ability to follow up on customer and commitments

    • Ability to listen and interpret customer communication to identify needs

    • Ability to make decisions and explain criteria and actions

    • Ability to present information and solutions in clear concise terms

    • Ability to question, accurately identify a need and present an effective solution

    • Ability to set customer expectations and explain to customer what is being done to resolve an issue

    • Bi-lingual specialty skill desired (Spanish and English)

    • Complete knowledge of Sovereigns products, policies and procedures

    • Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity

    • Demonstrates analysis and problem solving skills

    • Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group

    • Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel

    • Excellent organizational and multi-tasking skills required

    • Flexibility in schedule

    • Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job

    • Manages time effectively

    • Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action

    • Proven Customer Service skills and ability to work in a fast paced changing environment

    • Responds well to personal development and feedback, demonstrates a willingness to learn

    • Shows ability to confirm and check for understanding of communication

    • Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues

    • Strong communication skills and ability to present information clearly and professionally

    • Strong verbal communications and customer service skills

    • The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issue

    • Working knowledge of Santander products, service and systems and ability to communicate and educate customers

      At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

      Keywords: Santander Bank, Bristol , Representative, Customer Service, Sales , East Providence, Connecticut

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Sales Jobs


Life Insurance Agent (Remote) - Free Leads / New Agent Bonus!
Description: Job Title-- Life Insurance Agent Remote - Free leads / New agent bonus Company-- ASSURANCE Location Casper, WY Salary-- 50,000.00------- 125,000.00--per year Job type-- Contract, Commission Job Description-- (more...)
Company: Assurance
Location: Warwick
Posted on: 01/17/2019

Sales Consultant, Professional Services
Description: -- Find and develop prospects by heavy networking, referrals, cold calling, direct selling, business development through support organizations, and Centers of Influence --- Employ consultative selling (more...)
Company: TriNet
Location: White Plains
Posted on: 01/17/2019

Life Insurance Agent (Remote) - Free Leads / New Agent Bonus!
Description: Job Title-- Life Insurance Agent Remote - Free leads / New agent bonus Company-- ASSURANCE Location Casper, WY Salary-- 50,000.00------- 125,000.00--per year Job type-- Contract, Commission Job Description-- (more...)
Company: Assurance
Location: Pittsfield
Posted on: 01/17/2019


Current College Students - Sale/Business Development - Business Plan Writer (Chinese)
Description: Sales and Business Development - Business Plan Writer Chinese br br We are looking for Business Development specialist to help on writing
Company: WebInfo
Location: Warwick
Posted on: 01/17/2019

$1000 sign on Bonus - Route Sales Support CDL B $17.46 - 16003979
Description: The Nestl DSD Company operates all Direct Store Delivery DSD operations for Nestl USA. The division serves Nestl's frozen products, including the field DSD sales organization, supply chain planning (more...)
Company: Nestle USA
Location: Providence
Posted on: 01/17/2019

Life Insurance Agent (Remote) - Free Leads / New Agent Bonus!
Description: Job Title-- Life Insurance Agent Remote - Free leads / New agent bonus Company-- ASSURANCE Location Casper, WY Salary-- 50,000.00------- 125,000.00--per year Job type-- Contract, Commission Job Description-- (more...)
Company: Assurance
Location: Fall River
Posted on: 01/17/2019

Independent Beauty Sales Consultant
Description: Shasmi Beauty is now hiring Independent Beauty Sales Consultants. Work from home or remotely online. Earning Potential: 40k- 150k/yr. Flexible hours and create your own work schedule Job Overview: https://shasmibeauty.com/beauty-sales-consultants/ (more...)
Company: Mommy Jobs Online
Location: Attleboro
Posted on: 01/17/2019

Inside Sales Assistant
Description: With our pioneering Horizon Organic, Silk, International Delight, Land O Lakes, Earthbound Farm, So Delicious Dairy Free, Vega and Wallaby Organic brands, DanoneWave has made healthy, alternative food (more...)
Company: Danone North America
Location: White Plains
Posted on: 01/17/2019

Real Estate Agent Needed - Licensed Sales Agent
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Employer. KW is growing faster than any other real estate brokerage in the industry because our company (more...)
Company: Keller Williams Realty
Location: Leominster
Posted on: 01/17/2019

Automotive Tool Sales / Route - Full Training--
Description: Job title: Automotive Tool Sales / Route - Full Training--Job Description:Build a Great Career and a Great Life. Feel the freedom independence of managing your own protected route selling our National (more...)
Company: Mac Tools
Location: Warwick
Posted on: 01/17/2019

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Bristol RSS job feeds