Digital Learning and Development Consultant (L&D)
Company: Franklin Templeton
Location: New York
Posted on: April 19, 2024
Job Description:
Fiduciary Trust International is a wealth management firm
founded in 1931 by families for families, with a singular focus on
growing and protecting our clients' wealth through generations. We
work closely with individuals, families and foundations to build
and manage personalized investment portfolios, and to develop
estate plans that extend wealth to future generations. And, we are
part of Franklin Templeton, a global investment leader. That means
we can combine a personalized experience with access to
sophisticated research and investment solutions.Fiduciary Trust
International is hiring a Digital Learning and Development
Consultant. This new position is being created as part of the
implementation of Fiduciary's Digital Strategy. In this role, you
will serve as the primary coordinator and trainer for digital
company tools and applications, new product rollouts, and new hire
onboarding, including hardware, software and access
coordination.This is a hybrid position, requiring you to work out
of our New York City office at least two days per week.Position
Overview:The Digital Learning and Development Consultant (L&D
Consultant) will support the Head of Digital, Product and Program
Managers, Operational Teams, and Front Office Management in
learning to use the company tools and software to successfully
manage client relationships. The role will create, develop and
conduct a robust and effective employee onboarding process,
increasing the speed to market for new roles at the firm.The
L&D Consultant will interact directly with the Digital
Execution/Operational teams daily to understand and develop
training plans for company software tools and products. The role
will promote adoption and directly train employees in-person and
virtually on company tools and rollouts following the digital and
operational roadmaps.The L&D Consultant will focus on four
major categories of responsibilities: (1) Application launches,
communications, and trainings; (2) New employee training and
administration; (3) Creating learning courses and learning
strategies; (4) Administering and maintaining digital tool job-aids
and training materials.Responsibilities:New Hire Employee Training
and Administration:
- Create and conduct regularly scheduled employee onboarding
process
- Conduct effective training according to employee roles and
needs
- Create training plans and provide feedback on training
needsApplication Launches, Communications, and Trainings:
- Understand each workstream's roadmap, product, and impact on
the organization
- Create launch training plan for each roadmap and application
updates
- Draft training plan, including communications (email
communications, written content for training, video scripts, and
videos)
- Create timelines and communication plans for each product
launch
- Execute on the plan and provide virtual and/or in-person
support, especially for our New York location
- Ensure content and activities are recorded and content is kept
up to date
- Partner with product teams to identify enhancements to be
launched and create communications to keep employees and clients
informed
- Build relationships and review and provide data to the
teamCreating Learning Strategies and Courses:
- Assess learning needs to design strategies to support
organization learning
- Understand how to effectively deliver key messages and
themes
- Create job-aids and training materials, including digital
training coursesAdminister and Maintain Digital Job Aids and
Materials:
- Administer online repositories of training information
- Proactively keep materials up to date after new releases and
changesIdeal Qualifications:
- Bachelor's Degree or equivalent experience
- 2-5 years of experience in training, teaching, education or
similar field preferred but not required
- 2-5 years of experience in the financial services industry with
client-facing experience preferred but not required
- Must be able to work in the U.S. without requiring visa
sponsorship as we are unable to provide visa support or sponsorship
for this roleKnowledge, Skills, and Abilities:
- Instructional design
- Communication and large room speaking abilities
- Business acumen and financial services industry knowledge
- Understanding of learning theory, including how people learn
and best practices
- Ability to make informed recommendations based on data and
trends
- Self-starter with the ability to be persistent in solving
problems
- Ability to practice good judgment while making basic business
decisions
- Effectively handle various projects and deadlines, prioritizing
each task appropriately
- Proactive work style
- Ability to travel (local or regional)FTI offers employees a
competitive and valuable range of total rewards-monetary and
non-monetary-designed to support the whole person and to recognize
their time, talents, and results. Along with base compensation,
other compensation is offered such as a discretionary bonus, 401k
plan, health insurance, and other perks. There are several factors
taken into consideration in making compensation decisions including
but not limited to location, job-related knowledge, skills, and
experience. At FTI, we apply a total reward philosophy where all
aspects of compensation and benefits are taken into consideration
in determining compensation. We expect the base salary for this
position to range between $120,000 - $145,000.#LI-US#HybridWhat
makes Franklin Templeton unique?In addition to the dynamic and
professional environment at Franklin Templeton, we strive to ensure
that our employees have access to a competitive and valuable set of
Total Rewards-the mix of both monetary and non-monetary rewards
provided to you in recognition for your time, talents, efforts, and
results.Highlights of our benefits include:
- Three weeks paid time off the first year
- Medical, dental and vision insurance
- 401(k) Retirement Plan with 85% company match on your pre-tax
and/or Roth contributions, up to the IRS limits
- Employee Stock Investment Program
- Tuition Assistance Program
- Purchase of company funds with no sales charge
- Onsite fitness center and recreation center*
- Onsite cafeteria**Only applicable at certain locationsWe
believe that being a good corporate citizen is good business. To
us, corporate citizenship means being accountable, serving our
clients, being an employer of choice, managing our environmental
impact, and supporting our communities. An emphasis on corporate
citizenship is embedded in our culture and values, and is an
important element of how we achieve success.We are also committed
to your learning and development with resources focused around
Experience, Exposure, and Education, to help you achieve your
professional development goals.Franklin Templeton is an Equal
Opportunity Employer. We are committed to equal employment
opportunity for all applicants and existing employees and we
evaluate qualified applicants without regard to ancestry, age,
color, disability, genetic information, gender, gender identity, or
gender expression, marital status, medical condition, military or
veteran status, national origin, race, religion, sex, sexual
orientation, and any other basis protected by federal, state, or
local law, ordinance, or regulation. We invite you to visit us at
Franklin Templeton Careers to learn more about our company, career
opportunities and recruitment process.Franklin Templeton is
committed to fostering a diverse and inclusive environment. If you
believe that you need an accommodation to search for, or apply for,
one of our positions please send an email to
accommodations@FranklinTempleton.com . In your email, please
include the accommodation you are requesting and the job title and
job number you are applying for. It may take up to three business
days to receive a response to your request. Please note that only
requests for accommodations will receive a response.
Keywords: Franklin Templeton, Bristol , Digital Learning and Development Consultant (L&D), Professions , New York, Connecticut
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