General Manager

Company: Playa Bowls
Location: Framingham
Posted on: February 13, 2026

Job Description:

Job Description Job Description Who We Are: Playa Bowls is New Jersey’s Original Acai Shop™, and our mission is to bring super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept. What We Offer: Competitive pay: We offer competitive base pay and a great bonus program! Employee Benefits: We offer paid time off, health benefits, mileage reimbursement & more! Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career! Fun Environment: We are always dancing, smiling & having lots of fun! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win! Who You Are: You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you! What You’ll Do: • Check products to ensure consistency, palatability, and flavor conformity. • Investigate and resolve complaints regarding food quality, service, and accommodations. • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards. • Monitor budgets and timesheets. • Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation. • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities. • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. • Establish and evaluate standards for personnel performance and customer service. • Review work procedures and operational issues to determine ways to improve service, performance, or safety. • Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary. • Maintain food and equipment inventories and keep periodic inventory records. • Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities. • Order and purchase equipment and supplies. • Assess staffing needs, and recruit staff using ADP Recruitment platform. • Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control. • Utilize point of sale cash register. Count money and make bank deposits. • Fill out business or government forms, maintain records, reports, files and safety reports. • Adhere to Company opening and closing procedures and maintain accompanying records. What You’ll Bring: • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods. • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Mathematics - Using mathematics to solve problems. • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. • Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation. • Operations Analysis - Analyzing operational needs of business and adjust accordingly. MISSION Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

Keywords: Playa Bowls, Bristol , General Manager, Hospitality & Tourism , Framingham, Connecticut