Field Service Technician - Mercer & Surrounding County Locations

Company: Facsimile Communication Industries, Inc
Location: Bloomfield
Posted on: April 1, 2026

Job Description:

Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings. Locations include Mercer and surrounding counties. We are looking for motivated hands-on Field Service Technician(s) , the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Must have own vehicle. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations. Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites Manage and maintain a highly accurate parts inventory via handheld device Receive, prioritize and accurately close service calls via handheld device Assist with equipment installations as needed Keep current with new technology through off-site manufacturer's classes and online training Communicate equipment problems and solutions to fellow technicians Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience. Computer literate and basic knowledge of networking Electronic & mechanical experience/aptitude Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus) Valid driver's license with an excellent driving record and reliable transportation Professional appearance and manner skills Customer service oriented Excellent communication skills Able to work independently, under pressure at customer sites and to accept direction on given assignments Able to handle and solve new challenges, demonstrate initiative and a willingness to learn Team player, reliable, punctual and possessing a positive attitude Driving knowledge of Mercer and surrounding counties. Benefits Competitive Salary (based on experience) Cell Phone Mileage Reimbursement Paid Holiday, Vacation and Sick Time

Keywords: Facsimile Communication Industries, Inc, Bristol , Field Service Technician - Mercer & Surrounding County Locations, Engineering , Bloomfield, Connecticut