Customer Service Representative

Company: LHH US
Location: Massapequa
Posted on: January 18, 2026

Job Description:

Job Description Job Description LHH Recruitment Solutions is currently seeking a Customer Service Representative. This role is responsible for entering and managing work orders, verifying pricing, maintaining ERP data, coordinating with internal teams, and ensuring a smooth customer experience from order placement to delivery. Responsibilities: Enter, review, and maintain work orders, quotes, and change requests in the ERP with high accuracy and speed. Validate vendor availability, lead times, arrival times and proactively communicate updates to customers and internal teams. Verify pricing against contracts and negotiate as needed. Create quotes and convert approved quotes to orders while routing price exceptions for approval. Update and maintain customer master data, including contacts, addresses, terms, and preferences. Log all customer interactions, work order notes, and status updates within internal systems to maintain data integrity and compliance. Serve as a primary point of contact via phone, email, and ticketing/CRM systems, ensuring timely, professional communication. Escalate complex issues to appropriate teams and follow through until full resolution is achieved. Coordinate with Sales on urgent work orders, customer escalations, and contract pricing topics. Collaborate with technicians, vendors, and finance teams. Work with Finance or Credit teams regarding credit holds, prepayments, invoicing questions, and account status. Contribute ideas to streamline processes, enhance SOPs, and improve customer experience. Identify recurring issues and propose solutions to enhance operational efficiency and accuracy. Qualifications: Experience: 1-3 years in customer service, work orders, sales operations, or dispatch in a product-based or distribution environment. Systems: Experience with ERP systems such as SAP, Oracle, NetSuite, Microsoft Dynamics 365, Infor, or Epicor. Skills: Strong attention to detail and data accuracy. Excellent communication and customer-centric problem-solving skills. Ability to manage high-volume tasks in a fast-paced environment. Proficiency with Microsoft Office, especially Excel. Education: High school diploma required; Associate's/Bachelor's preferred. Hours: 8:00-5:00pm Monday through Friday Worksite Type: 100% in office Employment Type: Contract to Hire At LHH Recruitment Solutions, our colleagues specialize in eight different practice areas including Human Resources. Connect with a Recruitment Specialist today by submitting your resume via the Apply button. Pay Details: $23.00 to $24.00 per hour Search managed by: Coral Dunn Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: LHH US, Bristol , Customer Service Representative, Customer Service & Call Center , Massapequa, Connecticut